This Fair Use Notice is to help you understand how we will collect, process and share your personal data. This allows you to make an informed decision as to whether you want to provide us with your data and if you want to give us additional permissions relating to it.
It also sets out your rights in relation to this data and how to complain to the Information Commissioner if you are unsatisfied with how we have handled your personal data.
You can update the consents you have given us here
We, in this policy refers to Car Care Plan Limited. It may be that we provide you with one or more of the following:.
Car Care Plan Limited is the data controller in relation to the data you provide to us.
Car Care Plan Limited is a specialist company appointed by JAECOO to ensure its customers are able to obtain insurance policies and use accident claims services which guarantee to repair your vehicle at a JAECOO approved bodyshop using only genuine JAECOO parts. For more information about Car Care Plan visit www.carcareplan.com
Car Care Plan Limited has appointed a Data Protection Officer who can be contacted at:
The Data Protection Officer, Car Care Plan Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG.
Other Joint Data Controllers
For some parts of our service we are also Joint Data Controllers with other Parties. Where this is the case we remain primarily responsible for facilitating your rights as a data subject.
When we get an insurance quote from our specially selected panel of insurers, then we and the insurer are joint data controllers. Where you opt to pay for your insurance monthly, then we and the lender providing the finance are joint data controllers.
For more information about how our insurer panel use your personal data, you can find a copy of the respective Fair Processing Notice as follows:
| Insurer/Product Provider Name: | Electronic Version can be obtained here: | Contact details to request a copy of their Fair Use Notice: |
|---|---|---|
| Allianz ABC Insurance (formerly LV ABC Insurance) | https://www.allianz.co.uk/broker-customer/privacy-notice.html | Write to: Data Protection Officer, Allianz, 57 Ladymead, Guildford, Surrey,GU1 1DB |
| Ageas | https://www.ageas.co.uk/privacy-policies/customers-privacy-policy/ | Write to: Data Protection Officer, Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. |
| Axa | https://www.axa.co.uk/privacy-policy/ | Write to: Data Protection Officer AXA Insurance UK Plc Brooke Lawrance House, 80 Civic Drive Ipswich, Suffolk IP1 2AN |
| Covea | https://www.coveainsurance.co.uk/privacy-notices/motor-insurance-section/ | Write to: The Data Protection Officer, Covea Insurance, Norman Place, Reading, RG1 8DA |
| Markerstudy Insurance Services Limited (MISL) | Privacy Policy | Write to: The Data Protection Officer, 45 Westerham Road, Bessels Green, Sevenoaks, Kent TN13 2QB |
| Free Driveaway Cover | ||
| KGM | https://www.kgmus.co.uk/privacy.html | Write to: Data Protection Office, KGMUS, 2 des Roches Square, Witney OX28 4LE. |
| Optional Products | ||
| AmTrust specialty Limited - Motor Legal Expenses Insurance | https://www.arclegal.co.uk/privacy-policy/ | Write to: The Data Protection Officer, Arc Legal Assistance Ltd, The Gatehouse, Lodge Park, Lodge Lane, Colchester CO4 5NE |
| HDI Global specialty SE (administered by ARAG Plc) – Courtesy Car Plus 28 days (From 12 May 2023) | https://www.hdi-specialty.com/int/en/legals/privacy | Write to: Data Protection Officer, ARAG plc, 9 Whiteladies Road, Clifton, Bristol, BS8 1NN |
| Fortegra Europe Insurance Company Limited - Key Protection Insurance, Excess Insurance (From May 2023) | https://fortegra.eu/privacy-policy/ | Write to: The Data Protection Officer, Fortegra Europe Insurance Company Limited, Office 13, SOHO Office The Strand, Fawwara Building, Triq l-Imsida, Gzira, GZR 1401, Malta or email dpofficer@fortegramalta.com. |
| AWP P&C SA (part of Allianz Global Assistance) - Breakdown Assistance | https://www.allianz-assistance.co.uk/privacy-notice.html# | AzPUKDP@allianz.com |
| Premium Finance | ||
| Premium Credit Limited | https://www.premiumcredit.com/privacy-notice | Write to: Data Protection Officer, Premium Credit Limited, Ermyn House, Ermyn Way, Leatherhead, Surrey, KT22 8UX or email: DataProtectionOfficer@pcl.co.uk |
Please note: If the insurer or product provider is not listed above, please contact us.
When you make a claim under an insurance policy or use our Accident Aftercare Service and that service involves the provision of a hire car or you ask for assistance with a personal injury claim then for that part of the process, we will be joint data controllers with our claims handling partner, Kindertons Ltd
| Claims Partner: | Electronic Version can be obtained here: | Contact details to request a copy of their Fair Use Notice: |
|---|---|---|
| Kindertons | https://www.kindertons.co.uk/ (select the 'Group Privacy Policy' document) |
Write to: Data Protection Officer, Kindertons House, Marshfield Bank, Crewe, Cheshire, CW2 8UY |
You are anyone whose personal information we collect including anyone:
When requesting an insurance quote, you should only provide details of named drivers if you have their permission to do so, including any sensitive personal data, and you should make them aware of this Fair Use Notice. By providing their details you are confirming to us that that is the case.
Data You Provide
We collect the data that you give us when we provide you with a quote or when you make an insurance claim or use an accident aftercare service and any other time that we speak to you or you contact us.
The data we collect from you for an insurance quote and in the handling of any claims may include sensitive personal data relating to any convictions you have or that are pending and details of certain medical conditions.
We record telephone calls with you and these call recordings also form part of your personal data.
We also store information about your contacts with us such as the time, length and source of calls, the IP address that you use to access our website, whether you have read or replied to an email we send you; all this data helps us improve our service, detect fraud and resolve complaints when they arise. Our websites may use cookies (small text files) to track and record your activity and to allow us to personalise our websites and enhance your experience of them.
On occasions, you may ask your dealer to provide us with all or some of this data to help you set up a quote, free driveaway insurance or policy. Where you ask the dealer to do this we treat this as data that you have provided to us and we consider that the dealer has been acting on your behalf in providing us that data.
Data We Collect from Others
We may have made contact with you initially having been provided with your details by a third party, such as your finance provider, following an application by you for vehicle finance. When this is the case, they may provide us with data that they hold which is relevant for the purpose of us providing you with an insurance quote. This is in order to minimise the need for you to provide data to us. We will only receive this data where we are satisfied that the provider has your consent or another lawful reason to provide it to us and we will tell you when we contact you who provided us with the data.
As part of providing an insurance quote and administrating a policy including handling a claim we or the insurers and product providers we use may collect data from third parties about you including
We will use your data to fulfil requests you make of us and to meet the requirements of any contract we enter with you or any promotion we provide to you.
For instance
Additionally, we will process your data to fulfil our legitimate interests where they are not overridden by your interests. This includes:
Additionally, should your vehicle manufacturer appoint another company to provide their branded motor insurance in our place, and where you have an active branded motor insurance policy then we will provide your data to that company solely for the purpose of them providing you with a branded motor Insurance renewal quote.
You can ask us not to process the data in any of these ways and we will consider your request fairly (see your rights to object to processing of your data below)
If you have not asked us for a quote or received a product or service from us we will only promote additional products and services to you where you have given us your consent. For instance, if you give us your renewal date we will consider that consent to send you a quote near the time of your renewal. You can update the consents you have given us here or by calling us on .
When you report a claim to us or use our Accident Aftercare service we will share certain data with your franchise dealer, but we will only do that if you give us permission at the time you report the incident to us.
We, or the insurers that we deal with, may provide your data to certain third parties in relation to the services that you request from us or that are covered by an insurance contract or promotion you have participated in.
These include
We use servers located in the UK to store your personal information or elsewhere in the EU where it is protected by laws equivalent to those in the UK.
Some of our suppliers and insurers from whom we source insurance quotes may transfer your personal information outside the EU, where this is the case our contracts with such suppliers require them to provide equivalent levels of protection for your personal information as it would have anywhere in the EU.
Where you do not enter into an insurance contract with us we will delete or anonymise your data during the third year after you last provided it to us or updated it unless there is a reason to hold it for longer, such as you made a complaint that was not resolved quickly.
Where you enter into an insurance contract, including a Driveaway Insurance, arranged by us we will need to hold your data for the period that a third party is entitled to notify a claim under that policy which can be brought many years after the event, however we will pseudo anonymise your data in the third year after the expiry of your policy. That means it will be held in our systems in such a way that your data cannot be identified except by reference to a separately held and secured data file.
If we have been provided with your data by a third party in order to contact you to provide you with a quote for a product or service and we are not able to contact you or, when we do, we do not provide you with a quote, we will delete your data within 12 months of receiving it, unless you have opted in by another means.
You as someone whose personal data we process have certain rights as to how we process it; namely:
The right to be informed
You are entitled to be informed in a transparent manner about the processing of your data and that is what we have set out in this Fair Use Notice. If you have any questions about how your data is processed then please contact us on 0330 440 2003 and we will try to answer your questions.
The right of access
You are entitled to know what data we are processing and to receive a copy of it. You can request this from us at any time. This is known as a Subject Access Request and in normal circumstances we cannot charge you for providing you with a copy of your personal data that we process. We will normally provide you with a copy of your data within one month of receiving your request.
The right to rectification
You are entitled to have corrected any incorrect or incomplete information that we hold about you.
The right to be forgotten
You are entitled to request that we delete your personal data where we no longer have a legal basis for processing it. We will delete your data if you request that we do so and if:
The right to restrict processing
You are entitled to request that we restrict the processing of data so that we only store your data and not process it further and we shall comply where one of the following applies:
The right to object
You are entitled to object to our processing of your personal data for our legitimate interests beyond that which is strictly necessary in relation to a contract you have entered in to. If you make such a request we will either agree to your request or let you know any reason we have for not agreeing to it.
Where we have passed your data to another party and you make a request to exercise your rights in relation to that data we will endeavour to pass on your request to all such third parties who will be similarly obliged to treat your request in accordance with your rights as a data subject.
You are entitled to make a complaint to the Information Commissioners Office which you can do:
Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
This Fair Use Notice was last updated on 18th September 2024 – V13
*The offer of insurance is subject to eligibility and underwriting criteria. All cover is subject to the terms and conditions provided with the policy, the
Policy Document and the Terms of Business.
Excess Return Voucher terms and conditions
apply.
JAECOO Insurance is arranged by Car Care Plan Limited, which is registered in England, Company No. 850195 at Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire, BD3 7AG and authorised and regulated by the Financial Conduct Authority, No. 309268. Car Care Plan Limited arranges policies from a panel of insurers, details are available on request. To understand how we may process your information read our Fair Use Notice.